Privacy Policy

Last updated: 2 March 2026

1. Introduction

FREEDOMWAY LTD (Company No. 15158648), trading as Kyze (“we,” “us,” or “our”), is the data controller for your personal data. Our registered office is 24-26 Arcadia Avenue, Fin009, London, N3 2JU, United Kingdom. We operate the Kyze platform at kyze.app. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using Kyze, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password, and business name when you create an account.
  • Billing Information: Payment card details and billing address, processed securely through Stripe. We do not store your full card number.
  • Business Data: Recipe information, ingredient costs, menu data, sales figures, and other operational data you enter into Kyze.
  • Communications: Information you provide when contacting support or subscribing to our newsletter.

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent, and interaction patterns within the platform.
  • Device Information: Browser type, operating system, device type, and screen resolution.
  • Log Data: IP address, access times, and referring URLs.
  • Cookies: We use essential cookies for authentication and session management. See Section 7 for details.

2.3 Information from Third Parties

  • POS Integrations: If you connect a POS system, we receive sales transaction data as authorized by you.
  • Payment Processor: Stripe provides us with transaction confirmations and billing status (not your full card details).

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Kyze platform
  • Process payments and manage your subscription
  • Calculate food costs, margins, and profitability insights for your business
  • Send transactional emails (receipts, account updates, security alerts)
  • Send marketing communications (only with your consent; you can opt out anytime)
  • Provide customer support
  • Analyze usage patterns to improve our product
  • Prevent fraud and ensure platform security

4. How We Share Your Information

We do not sell your personal data. We may share information with:

  • Stripe: For payment processing. See Stripe's Privacy Policy.
  • Hosting & Infrastructure Providers: To host and deliver our services (e.g., cloud providers).
  • Analytics Providers: To understand how our platform is used (data is aggregated and anonymized where possible).
  • Legal Obligations: If required by law, regulation, or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Data Retention

We retain your account and business data for as long as your account is active. After account deletion, we retain data for up to 90 days for backup and compliance purposes, then permanently delete it. Billing records may be retained longer as required by tax and accounting regulations.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), encryption at rest, secure authentication, and regular security audits. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies

Kyze uses the following types of cookies:

  • Essential Cookies: Required for authentication, session management, and security. Cannot be disabled.
  • Analytics Cookies: Help us understand usage patterns. You can opt out via your browser settings.

8. Lawful Basis for Processing

Under the UK GDPR, we process your personal data on the following lawful bases:

  • Contract: Processing necessary to provide the Kyze service you subscribed to.
  • Legitimate Interest: Analytics and product improvement, fraud prevention, and platform security.
  • Consent: Marketing communications and non-essential cookies. You can withdraw consent at any time.
  • Legal Obligation: Where we are required to retain or disclose data by law (e.g., tax records, regulatory requests).

9. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Data portability (export your data)
  • Withdraw consent for marketing communications

To exercise any of these rights, contact us at [email protected].

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been violated.

10. International Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

11. Children's Privacy

Kyze is not intended for individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website. Continued use of Kyze after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, contact us at:

  • Email: [email protected]
  • Company: FREEDOMWAY LTD (Company No. 15158648)
  • Address: 24-26 Arcadia Avenue, Fin009, London, N3 2JU, United Kingdom